About This Bootcamp
Length: 3 days
If you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL) Foundation Certification course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.
Required Exams
To earn the certification, students must pass the following exam(s):
ITIL Foundation
Course Objectives
In this course, you will describe the basic fundamental concepts of ITIL, and identify the phases of the IT Service Management Lifecycle. You will:
- Describe the history and basic concepts of ITIL.
- Describe Continual Service Improvement in the IT Service Lifecycle.
- Describe Service Operation in the IT Service Lifecycle.
- Describe the various functions of Service Operation Lifecycle in the IT Service Lifecycle.
- Describe Service Transition in the IT Service Lifecycle.
- Describe Service Design in the IT Service Lifecycle.
- Describe Service Strategy in the IT Service Lifecycle.
Who should take this bootcamp.
The ITIL Foundation training course is an introductory-level course. It is offered to professionals responsible for leading, building, supporting, and operating the information technology services delivery aspects of their organizations IT infrastructure or to consulting and other business professionals who need to upgrade their skills.
